1. About the Service
PUKAAR is a personal emergency communication tool. It can notify trusted contacts, share location, record audio (if enabled), and show nearby emergency services. PUKAAR does not guarantee rescue, police response, medical care, or that any contact will answer.
2. Eligibility
You must be legally able to enter a contract under Indian law and provide an accurate mobile number you control. You are responsible for devices, permissions (location, microphone, notifications), and network connectivity.
3. Accounts & security
- OTP login is tied to your phone number.
- Keep your device secure. Device change may invalidate older sessions.
- You must not impersonate others or add contacts without a lawful basis to notify them in emergencies.
4. Trusted contacts & alerts
You control which contacts receive SOS / Help alerts. Alerts may be sent via WhatsApp Cloud API, push notifications, High Alert, or other channels we configure. Message delivery depends on third-party networks and the recipient’s device settings.
5. Location, audio & sensitive use
Emergency features may use precise location and microphone access. Use them only for genuine safety needs and mock drills. Misuse (false alarms, harassment, illegal activity) is prohibited and may lead to suspension.
6. Subscriptions & payments
Paid plans, if offered, are billed as described in-app or on Play Billing / other payment partners. Fees are generally non-refundable except where required by law or store policy.
7. Third-party services
Maps/places, messaging, SMS OTP, hosting, and app stores are provided by third parties. Their outages or policy changes may affect PUKAAR.
8. Intellectual property
PUKAAR branding, software, and content belong to Axispoint Innovations Private Limited or its licensors. You receive a limited, revocable licence to use the apps as intended.
9. Disclaimer
Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Company disclaims warranties of uninterrupted availability, accuracy of nearby-place data, or fitness for a particular emergency outcome.
10. Limitation of liability
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, consequential, or punitive damages, or for failure of contacts, networks, GPS, or emergency services to respond. Aggregate liability for claims relating to the Services is limited to the fees you paid to the Company for PUKAAR in the three (3) months before the claim (or INR 1,000 if none).
11. Indemnity
You agree to indemnify the Company against claims arising from your misuse of the Services, unlawful alerts, or violation of these Terms.
12. Termination
You may stop using PUKAAR and request account deletion via Delete Account. We may suspend or terminate accounts for abuse, legal risk, or non-payment.
13. Governing law
These Terms are governed by the laws of India. Courts at Gautam Buddha Nagar / Noida, Uttar Pradesh shall have exclusive jurisdiction, subject to mandatory consumer protections.
14. Contact
AXISPOINT INNOVATIONS PRIVATE LIMITED
Unit No. 603-604, Tower-B, 6th Floor, Bhutani Alphathum, Noida, UP 201305
Email: contact@pukaaralert.com ·
GSTIN: 09ABECA8628G1ZG